SNENG Engineering Professionals Soft Skills – Navigating Difficult Personalities

Navigating Difficult Personalities: A South African Perspective is a practical soft-skills course for engineering professionals who want to handle challenging relationships with confidence, composure, and cultural awareness. Learn how to recognise the roots and patterns of difficult behaviour, manage your own emotional triggers, listen actively, set respectful boundaries, and defuse tension before conflict escalates. Grounded in the realities of South Africa’s diverse workplaces and communities, this course offers clear communication tools, empathy-based strategies, and resilience practices to help you protect your energy, strengthen relationships, and turn difficult interactions into more productive outcomes.